As a patient, you have certain rights. Some of these are guaranteed by federal law, such as the right to get a copy of your
medical records, and the right to keep them private.
As a Texas Hematology Oncology Centers you have the following rights:
You have the right to have things you ask about at THOCPA be heard and acted on if it is possible, does not go against the THOCPA policy and is legal to do. If you are
transferred to another hospital, you have a right to know why and the risks, benefits, and alternatives to the transfer.
You have the right to treatment or care from all THOCPA services, programs and facilities no matter what your age, race, color, sex, national origin, disability, or other
legally protected status. Read THOCPA System's notice of non-discrimination.
You, or your personal representative, have the right to get information about THOCPA's patient rights policies when you are admitted to the hospital or in advance of
THOCPA providing or stopping the provision of care to you. You also have the right to know how THOCPA will investigate and, when possible, resolve your complaints about
quality of care. You, or your personal representative, have the right to file a complaint about the quality of care you received at THOCPA directly with the Texas Department
of State Health Services by sending your complaint to:
Health Facility Compliance Group (MC 1979)
Texas Department of State Health Services,
P.O. Box 149347
Austin, Texas 78714-9347
Complaint Hotline - 1-888-973-0022
You have the right to kind and respectful care while you are at THOCPA. This care includes, but is not limited to:
You, or your personal representative, have the right to make decisions about your healthcare with your physician. You have the right to join or share in making and
carrying out your plan of care. You have the right to be given facts about your care and to ask those who take care of you to tell you their names and what they are going
to do to take care of you. You have the right to accept or to refuse medical treatment, and to be told of what may happen with your health if you refuse treatment.
You, or your Personal Representative, have the right to get information you need to make choices about your care before the care is given. This includes your health
status, the name of the treatment and its risks, the name of the person doing the treatment, how long it will take you to get better, and your treatment choices, including
being able to request or refuse treatment. You and your legal representative also have the right to be included if there are ethical issues about your care.
You have the right to have an advance directive (such as a directive to physicians, declaration for mental health treatment, or medical power of attorney) concerning
treatment. You also have the right to choose another adult to make healthcare decisions for you as allowed by law. Your care will not be changed because you do or do
not have an advance directive. You, or your personal representative, also have the right to receive notice of THOCPA's policy regarding Advance Directives prior to receiving
treatment at THOCPA.
You have the right to expect that all prior and current communications and all records about your care will be treated as confidential, except in cases such as suspected
abuse and public health hazards or when reporting is permitted or required by law. You also have the right to have physical privacy during personal hygiene activities such
as toileting, bathing, or dressing and during treatment when requested and as appropriate.
You and your legal representative have the right to view information contained in your medical record, as allowed by law.
You have the right to get care in a safe setting and to be free from all forms of abuse, harassment, neglect, and exploitation.
You have the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint
or seclusion may only be imposed to ensure the immediate physical safety of you, a staff member, or others and must be stopped at the earliest time possible and may only
be imposed by staff members trained in the safe implementation of restraint or seclusion. You also have a right to be free from physical and/or mental abuse, and corporal
You have the right to consent to or refuse to be part of any human experimentation or other research or educational projects that may affect your care or treatment
or that require your direct involvement. You also have the right to have the research or educational projects fully explained to you before you consent to or refuse to
be in them. If you refuse, your care will not change.
You have the right to have your bill explained to you, no matter who paid or will be paying the bill.
You have the right to an interpreter who speaks your language. If you have a hearing or speech impairment, you have the right to communication services that meet
You have the right to have your legal guardian, next of kin, or legal representative use your rights, as allowed by law, if you are:
You have the right to have a family member or representative of your choice and your physician told promptly of your admission to a hospital.
You have the right to decide who may or may not visit you while you are in treatment, the hospital ane etc, as clinical conditions permit. Subject to your consent,
you have the right to have visitors whom you name/list including, but not limited to, a spouse, a domestic partner (including same-sex domestic partner), another family
member, or a friend, and you have the right to be informed of any clinical restriction or limitation on your right to have visitors while you are in the hospital. You
have the right to say you no longer want to have a named visitor at any time. THOCPA does not restrict, limit, or otherwise deny anyone the chance to visit on the basis
of race, color, national origin, sex, gender identity, sexual orientation, or disability. THOCPA will ensure that all visitors enjoy full and equal chance to visit using
your stated list.
You have the right to:
As a THOCPA patient, you also have the following responsibilities:
You and your legal representative are responsible for giving full and honest facts about your health and your health history. Your health history includes any
illness, hospital stay, medicines you take or have taken, instructions to your doctor about your care, and other health matters.
You and your legal representative are responsible for being a partner in your healthcare plan. Talk about your treatment. Follow the plan of care. Tell your doctor
if you cannot follow the plan of care. Tell your doctor about any changes in your health.
You and your legal representative are responsible to ask questions when you do not understand. Go to classes to learn about your health. You may bring a written list
of questions to your appointment.
You and your legal representative are responsible to tell us about changes in your address, phone number and insurance. Give us the correct address and phone number
for you and your next of kin.
You and your legal representative are responsible to use our services to get well and stay well. Refill your medicine on time. Make regular health appointments.
Call us for an appointment if you feel sick or need help filling out a form. Keep your appointments. Call at least two days before to cancel your appointment, or as
soon as you know that you cannot keep your appointment.
You are responsible to pay your part of your bill.
Financial assistance may be available.
You, your legal representative, and your visitors are responsible to treat the people who take care of you, other patients, and THOCPA property with respect and
courtesy. You are responsible to: