As anyone who works in healthcare will attest, patient-centered care has taken center stage in discussions of quality provision
of healthcare, but has the true meaning of patient-centered become lost in the rhetoric?
Not at THOCPA. The patient needs are always first.
Patient-centered care is the practice of caring for patients (and their families) in ways that are meaningful and valuable to the individual
patient. It includes listening to, informing and involving patients in their care.
"Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide
all clinical decisions."
Involve patients in decision-making, recognizing they are individuals with their own unique values and preferences. Treat patients with dignity,
respect and sensitivity to his/her cultural values and autonomy.
During focus groups, patients expressed feeling vulnerable and powerless in the face of illness. Proper coordination of care can alleviate those
feelings. Patients identified three areas in which care coordination can reduce feelings of vulnerability:
In interviews, patients expressed their worries that they were not being completely informed about their condition or prognosis. To counter
this fear, hospitals can focus on three kinds of communication:
The level of physical comfort patients report has a significant impact on their experience. Three areas were reported as particularly important
Fear and anxiety associated with illness can be as debilitating as the physical effects. Caregivers should pay particular attention to:
This principle addresses the role of family and friends in the patient experience. Family dimensions of patient-centered care were identified as follows:
Patients expressed concern about their ability to care for themselves after discharge. Meeting patient needs in this area requires the following:
Patients need to know they can access care when it is needed. Focusing mainly on ambulatory care, the following areas were of importance to the patient: